Step-by-Step Guide to Successfully Outsourcing Your Help Desk

A solid support team keeps operations running smoothly, boosts employee morale with an effortless technology experience, and minimizes costly business disruptions. After COVID-19, many organizations are finding it easier and more cost-effective to achieve peak performance through outsourcing.

Download our “Step-by-Step Guide to Successfully Outsourcing Your Help Desk” to learn everything you need to know to maximize the value of an outsourced service desk in the WFH era. Its 10-step roadmap expands on the above steps and more, including:

• Determining levels of support and escalations beyond Level 1
• Choosing the model that’s right for you - dedicated or shared resources?
• Identifying the best location strategy based on your business footprint – nearshore, onshore, or offshore?
• Comparing apples to apples when quantifying your business case
• Establishing a robust process documentation and transition plan
• Finding a partner who defines what’s most important to you
• Learning to trust the process