Trusted by Leading Organizations from Mid-Market to Enterprise
With over 70% of organizations planning to continue to allow their employees to work from home indefinitely, a well-run IT Help Desk is no longer a “nice to have” but a “must have” that many organizations are finding easier to achieve through outsourcing.
We bring 25 years of experience helping CIOs modernize their service desk operations by leveraging our 24x7x365 Costa Rica Delivery Platform that uses a cost-effective, consumption-based model to scale and evolve from a people centric to a service centric operation.
In addition to cost optimization, outsourcing with Auxis will help you upscale your customer service experience through better processes, governance, and proactive management.
We will build a tailor-made service desk support model to meet the specific needs of your business. Our turnkey approach will bring you the right combination of people, process and technology, including:
24x7x365 available
English, Spanish, French, Portuguese and more
including prioritization and escalation points by application
to proactively monitor and improve performance
to better manage the contact queue
to fully manage your incident management cycle
continuously updated and maintained by our team
to ensure full coverage staffing schedules
through workflow, RPA, and more
call, email, chat and self-service
Healthcare Service Desk Case Study: Auxis Swiftly Expands Medical Equipment Company’s Support Team
Read our Healthcare Service Desk case study to learn how Auxis helped a medical equipment client minimize downtime and maximize end-user satisfaction.
IT Outsourcing Case Study: Auxis Maximizes Performance for a Fast-Growing Franchising Organization
Read our IT outsourcing case study and discover how Auxis continues to deliver trusted IT outsourcing services that maximize performance and scalability.
Aviation Service Desk Case Study: Scaling IT Support
Read this aviation service desk case study to discover the benefits of implementing the best-in-class, scalable, and cost-effective Level 1 IT support.
Auxis Builds Customized 24x7 IT Help Desk Outsourcing Platform for Global Digital Media Company
This case study reveals how outsourcing the IT Help Desk to Costa Rica brought this client labor cost savings of 20%.
“
Having a partner like Auxis who can effectively take on IT operations gives me the capacity to spend more time on understanding both the tactical and strategic needs of the business...”
Chidi Alams
Head of IT & Information Security
Heartland Automotive Services
WATCH FULL TESTIMONIAL
“
With Auxis now handling the day to day IT operations, it’s freed up a lot of time for us to step out of the weeds and really focus on how we take our organization from good to great”
Floris Kleijn
Chief Information Officer
Unilode Aviation Solutions
WATCH FULL TESTIMONIAL
“
The culture of Auxis is always do what they say they will do and deliver the solution”
Joe Harber
Chief Information Officer
Applica Consumer Products
WATCH FULL TESTIMONIAL
Having a partner like Auxis who can effectively take on IT operations gives me the capacity to spend more time on understanding both the tactical and strategic needs of the business...”
Chidi Alams
Head of IT & Information Security
Heartland Automotive Services
With Auxis now handling the day to day IT operations, it’s freed up a lot of time for us to step out of the weeds and really focus on how we take our organization from good to great”
Floris Kleijn
Chief Information Officer
Unilode Aviation Solutions
The culture of Auxis is always do what they say they will do and deliver the solution”
Joe Harber
Chief Information Officer
Applica Consumer Products
25+ Years Modernizing IT Operations
Costa Rica, the #1 Nearshore Destination with High-Caliber IT Talent & English Skills in your Same Time Zone
Nearshore Center in Costa Rica
Proactive, Continuous Improvement Mindset with Best-In-Class Automation, Analytics and ITSM Practices
Best-In-Class Processing
High Client Satisfaction with 95%+ Contract Renewal Rate
Client Satisfaction
Full IT Operations Capabilities Beyond Remote Service Desk
Full IT Operations Capabilities
Our Standard SLAs include…
> 60 - 75%
FIRST CALL RESOLUTION RATE
< 30 Sec
AVERAGE SPEED ANSWER
< 5%
CALL ABANDONMENT RATE
> 95%
RESOLUTION TARGETS MET
Different SLAs? Let’s work together to understand your needs
STAY CONNECTED
Sign up to receive our newsletter with insights and thought leadership to achieve peak performance.
8151 Peters Road, 3rd Floor
Fort Lauderdale, FL 33324
PH: 954-236-4000
America Free Zone,
Building C8, 5th-6th Floor
Heredia, Costa Rica
PH: 506-4000-1585
Barranquilla, Colombia
Medellin, Colombia
Mexico City, Mexico
Terms & Conditions | Privacy Policy | 2023 AUXIS. All Rights Reserved